Swebus Sucks Customer Reviews and Feedback
Swebus Express AB, trading as just Swebus between 2009 and 2018, was one of Sweden's largest long distance coach operators. Swebus had a "seat guarantee" for journeys bought at least 24 hours before departure, meaning it promised to bring in the necessary extra coaches in case of extensive booking on a departure.
On Aug 2017 an outraged customer wrote a review for Facebook - Swebus Norge about how badly the service it was: Absolutely sick bad service. Stopped staying in Hbg and forces travelers to go to Malmö and wait 3 hours for a bus when the bus still passes Hbg. Sickly bad !!!!
Matt Bentley-Walls says"Swebus employee had my bag locked up, the next day they tell me they’ve lost it. My bag has over £36,000.00 of content in it. Four weeks later they have neither returned my bag or reimbursed me. No one at Swebus wants to take responsibility."
Maria says"Terrible human treatment. Just had a trip with a shamelessly rude driver. Never taking Swebus again."
Jesseca Greear says"Bus never came. Bought ticket for next bus, which was the last one of the day, for 20 minutes later, since I didn't know whether the Swebus was ever going to come. Emailed Swebus. Their response was that I should get a $4 voucher. Cost of bus was $16. Voucher would not help me since I'm a tourist and not planning on being back in Sweden for some time. Not recommended."
Catarina says"November 13, 2017, Borås Resecentrum to Landvetter, bus should have LEFT 18:30. It arrived 22 minutes late!! No customer service to call, they close at 18:00. No text message, email, or any kind of notification; we're just waiting for the bus to show. I'm already running to get a taxi when I see the bus turn up (22 minutes too late). Since there was only one person waiting with me, the bus stops for seconds only. So I rush back and literally stand in the driver's way so that he let me in (which he did, thanks a lot). I barely made my flight. Prepaid tickets and you get this. Unacceptable. I can't recommend this company if you have a flight to catch."